Our Practice
Our dental practice is a family run practice and has established itself amongst the local community and now provides dental services to many people every year.
We know as well as anyone that your smile is one of the most noticeable and memorable features of your face. That is why the whole dental team at the practice work hard to provide you and other patients with the very best dental healthcare.
So, if you are seeking treatment or advice, or looking to register with our dental practice, do please contact us.
Cancellation Policy
If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with two business days notice. This allows us to schedule in a patient who may be in urgent need of our care. Failure to do this will result in a £35 fee for every half an hour of chair time booked.
Patient Safety Charter
Our practice has a safety culture which means that patient safety is at the forefront of everyone’s minds not only when delivering healthcare but also when setting objectives, developing procedures, purchasing new products and equipment. It is also a culture that is open and fair, where staff can discuss the challenges that face them at work for the best interests of our patients.
The practice complied with infection control policies for the control and prevention of cross infection. To achieve this we follow the latest infection prevention guidelines form the Dept. of Health.
- All dental instruments are either single use or sterilized after use.
- Work areas, the dental chair and handles are decontaminated in between patients.
- All staff maintain a high standard of personal hygiene including clinical clothing and the restricted wearing of jewellery.
- All our staff has training in infection control.
- We routinely change gloves between patients.
- Staff who may have a blood borne infection have an occupational health examination and take expert advice on their role in treating patients.
- All staff has appropriate training in safeguarding children.
- Practice water is monitored for quality and dental unit waterlines are maintained.
- Waste is handled according to current regulations and disposed of with appropriate carriers.
- We run a clinical governance system which uses integrated risk management to identify, assess, analyse and manage of all risks and incidents. The goal is continuous improvement in our care and service to you.
- The Registered Managers have overall responsibility at the practice. The team is supported through regular meetings, staff training, personal development and regular appraisals. Our practice always welcomes questions, comments and suggestions from patients.
Complaints Policy
At Honor Oak Dental Surgery we take complaints very seriously because we want all our patients to be delighted with our service. If a patient makes a complaint, it is important to us that this is dealt with courteously and promptly so that the matter is resolved as quickly as possible. Our aim is to react to complaints in the way in which we would want our own complaint about a service to be handled, to learn from any mistakes we make and to respond to patients' concerns in a caring and sensitive way.
Our Treatment Policy
Our practice treats Private patients.
Patient Confidentiality
Our practice adheres to the standards for patient confidentiality as set out by the governing body for Dentistry the General Dental Council. You can see details of this by downloading their guide "Principles of Patient Confidentiality".
Data Protection
Our practice fully complies with the Data Protection Act 1998. It is registered with the Information Commissioner's Office. Our registration number is ZA311656. Our practice data controller is Stewart King. To download the ICO guide to data protection please click here.
Care Quality Commission
Our practice is registered with the Care Quality Commission (CQC). Our registration number is CRT1-451023305.
